Welcome to the e-shop of the Museo Carmen Thyssen Málaga.
We've created this page to guide you through the online shopping process. While visiting our website, if you have any questions and can't find the answers here, please don't hesitate to contact us by email at tienda.pedidos@carmenthyssenmalaga.org or by telephone on +34 952 211 934.
Let's browse:
Select the menu category that interests you: Bookshop, Children, Accessories, Decoration...
This will take you to a virtual shop window where you'll see the different product families available in your chosen category. For example, under Stationery you'll find product families like Prints, Notebooks and Writing Material.
Select one of the families to bring up a catalogue of all its products. You can browse and buy directly from this catalogue by clicking on the shopping cart icon. This will add the product to your cart.
If you need more information about a certain article or its different options (such as size or colour), you can access the detailed description by clicking on the product's name, on the +Info tag or on the image itself.
Within this detailed description window, you can also add the item to your cart by selecting the blue "Add to cart" tag. This will display your shopping cart.
After selecting an item, you can either continue shopping by moving the cursor to any area outside the window, or you can proceed to check-out.
If you click on "Place order", the MY SHOPPING CART window will open, displaying the list of products you have selected. Here you can edit the quantity of each item, remove products or go back to continue shopping.
If you are ready to place your order, you can register or continue as a guest customer.
Once you have chosen one of these two options, you can decide if you want to have your order delivered or if you would rather come to collect it at our shop.
If you choose the first option, shipping costs will be calculated when you enter the delivery address.
Now choose a payment method: Visa, Visa Electron, MasterCard, JCB, Dinner Club, American Express or PayPal.
This will redirect you to the PayPal page or the payment gateway.
Complete all required fields, confirm your order and... you're done!
Upon confirming an order, you will receive a purchase receipt by email with the details of your order.
We will keep you updated on the status of your order. However, if you are a registered user, you can check it anytime in your customer account.
If you would like an invoice for your purchase, please complete the billing information fields. The invoice will arrive with your order.
If you need the invoice before your order is delivered, please indicate this in the comments field and we will send a scanned copy to the email address you provide. The original invoice will arrive with your order.
Just remember that:
We accept the following payment methods: Visa, Visa Electron, MasterCard, American Express, Diners Club, JCB and PayPal.
All payment information is processed securely via SSL encryption protocol. All Visa and MasterCard transactions must be processed via 3-D Secure protocol (Verified by Visa or SecureCode). After verifying that the card is registered with 3-D Secure, the system will connect with the issuing bank so that you can authorise the purchase. Once authenticated, the amount will be charged to your card. Otherwise, the order will be cancelled.
The virtual POS system (SIS) guarantees the security of online purchase transactions by the following mechanisms:
The POS system will contact the card's issuing bank to verify your identity. This ensures that only the holder can use the card.
The SSL encryption protocol guarantees the confidentiality of all data transmissions throughout the transaction.
It also enables mechanisms for verifying the authenticity of each transaction's point of origin. This prevents the manipulation of data by third parties and guarantees the integrity of the transaction.
Confidential information about the card is stored by the POS system, never by the vendor, in the event that it is required to process a reimbursement.
Therefore, all transactions made via the virtual POS system offer every guarantee of security, confidentiality and integrity for all parties involved.
The virtual POS system will be regularly updated with the latest versions of secure payment software as required by international regulatory bodies.
Shipping:
Orders will always be dispatched on the next business day after the date of purchase, or on the same day if the order is placed before 12 pm local time (GMT +1).
Approximate delivery times are as follows:
Shipments to mainland Spain and Balearic Islands: 4-5 business days
Shipments to Canary Islands: 5-7 business days
International shipments: 6-8 business days
You may have your order delivered to any home or business address, but we do not ship to post office boxes.
We also offer the option of collecting your order at the Museo Carmen Thyssen Málaga shop.
If you choose the "Collect at shop" option, the person who comes to collect the parcel must present the order number and his/her national ID card.
For more information on this topic, please see the Shipping page.
Reminder: purchases made online are not tax-exempt.
RETURNS:
All returns must be made within 15 days for domestic deliveries (in Spain) or 30 days for international deliveries, counting from the date on which the shipping confirmation email was sent.
Returns will only be accepted if the product arrives in perfect condition, with its original labels, tags and packaging. In the case of books and audiovisual materials, the shrink-wrap must be intact.
Before sending an item back, please write to us at tienda.pedidos@carmenthyssenmalaga.org and let us know that you plan to make a return, indicating the product name and order number.
Once the return has been approved, you will receive an email confirming that the amount will be reimbursed by the same payment method used to make the purchase.
Remember that the time it takes to credit your card depends entirely on your financial institution.
If you receive an item that is defective or has been damaged in transit, please write to us at tienda.pedidos@carmenthyssenmalaga.org with the product name, order number and photographs of the defect or damage.
We will send you a replacement as soon as possible.
Fundación Palacio de Villalón reserves the right to reject returns that are notified or sent outside the specified timeframe, as well as returned items that are not in the same condition in which they were delivered.
We do not issue gift receipts or sell gift cards.
Don't forget to read our other information pages, especially the legal notice and cookies policy.