Shipments will be delivered to your door by a courier service. You may have your order shipped to the requested address or addresses, but deliveries cannot be made to PO boxes. 

All shipping costs are charged to the customer. You will automatically be informed of these costs when you place your order. At the end of the check-out process we will inform you of the final cost of delivery, based on the destination, weight and size of your order.

Delivery process

You will receive an email confirming your shipment with the details of the order.

  • It is your obligation to provide an address where the parcel may be delivered during normal business hours. If you fail to do so, Fundación Palacio de Villalón (the Foundation) will not be held liable for any delays or difficulties in delivering your order.

Delivery times

Normal delivery times, from the moment an order leaves our warehouse, are as follows:

Shipments to mainland Spain and Balearic Islands: 4-5 business days

Shipments to Canary Islands: 5-7 business days

International shipments: 6-8 business days

Shipments will always be dispatched on the next business day after the date of purchase, or on the same day if the order is placed before 12 noon local time (GMT +1).

Delivery times may be affected by circumstances beyond the control of the Foundation or the delivery service, such as strikes, weather-related incidents, public disturbances, traffic accidents, etc. The Foundation accepts no liability for such delays. Nevertheless, in the event that an order is lost or damaged in transit, the Foundation will dispatch a new order at no additional cost to you, in the same conditions as the original order.

International regulations

Customs charges and import tariffs applicable in countries outside the European Union are not included in the product price. 

Under international shipping regulations, the sender is required by law to send three copies of an official invoice with all dispatched parcels; no international shipment may be processed without this documentation. The invoice is used by customs officials in the destination country to calculate the charges or taxes payable on arrival. When your parcel arrives, and if so notified by the abovementioned authorities, you will be responsible for disbursing any and all amounts payable on the shipment.